Terms & Conditions

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📜 Terms and Conditions

Effective Date: May 22, 2025

Welcome to Seattle Dog Walker and Pet Sitter (“we,” “our,” or “us”). We are proud to serve the Seattle community with personalized, loving, and responsible pet care. By booking services, visiting our website, or using our mobile app, you agree to the following terms and conditions.

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1. Services Offered

We provide:

• Dog Walking (various durations and tailored to your pup’s vibe—sniffers, sprinters, snuggle bugs alike)
• Pet Sitting (including overnight stays in your home)
• Cat Sitting (pay-per-visit, typically 1–2 per day)
• Exotic Pet Visits (birds, bunnies, reptiles—your crew is welcome!)

All services are designed to give your pets individual attention and to honour their unique needs and personalities.

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2. Booking & Payment

All bookings must be confirmed in advance through our app or via email. Payment is required prior to service unless otherwise agreed. Prices are listed on our website and may be subject to change with notice.

Cancellations:

• Cancellations made with less than 24 hours’ notice may incur a fee (up to 50% of the scheduled service).
• No-shows are charged in full.

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3. Health, Behaviour, and Emergency Info

Before your first service, we’ll ask for:

• Health and medical info (allergies, medications, recent surgeries, etc.)
• Behavioural quirks (fear of thunder, leash aggression, door bolting, etc.)
• Vet contact info and emergency procedures

This helps us keep your pet safe and happy. It’s essential that this information is kept up-to-date.

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4. Emergency Situations

All team members are trained in Pet CPR and First Aid. In the case of an emergency, we will:

• Provide care to the best of our ability
• Attempt to reach you and your emergency contact
• Transport your pet to the nearest veterinary clinic if needed

Clients are responsible for any medical expenses incurred on behalf of their pet. We act with compassion and urgency, but cannot guarantee outcomes in medical emergencies.

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5. Liability & Risk Acknowledgement

We promise to treat your pet as if they were our own—but animals are unpredictable, and even with the best care, unexpected things can happen.

By booking our services, you agree:

• We are not liable for injuries, illness, or death that may occur during service, except in cases of proven negligence.
• You accept full responsibility for any damage or injury caused by your pet to people, other animals, or property.
• We are not liable for lost pets if caused by faulty equipment (e.g. broken harness) or unreported behavioural issues.
• In rare, unavoidable events (e.g. a dog darting into traffic), you agree to hold us harmless.

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6. Home Access

For in-home visits or overnight care, you agree to provide safe and legal access to your home. This includes:

• Clear entry instructions and keys/codes
• A hazard-free environment (loose floorboards, broken fences, etc.)

We are not liable for damages or loss due to malfunctioning locks, unsecured homes, or miscommunication of access information.

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7. Photo & Media Release

We love sharing updates! Unless you opt out in writing, we may:

• Send you daily photos and updates during care
• Use non-identifying images of your pet for marketing or social media

No photos of your home or personal property will be shared.

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8. Weather Policy

For extreme weather (heat, snow, wildfire smoke, etc.), we may adjust walk length or timing for the safety of your pet and our team. We’ll always communicate changes clearly.

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9. Right to Refuse or Cancel Service

We reserve the right to:

• Decline service at our discretion (for safety, ethical, or scheduling reasons)
• Cancel or reschedule in the event of illness, emergencies, or unsafe conditions

We will always aim to provide notice and solutions as early as possible.

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10. Modifications

We may update these terms occasionally. The most current version will always be available on our website. Continued use of our services constitutes acceptance of these changes.

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🏳️‍🌈 Community & Inclusion Statement

Seattle Dog Walker and Pet Sitter is proudly queer-owned and committed to creating a safe, affirming space for all pet owners and pets—regardless of race, gender identity, ability, income, or housing status.

We:

• Pay our staff fair and equitable wages
• Prioritise kindness, respect, and understanding in every interaction
• Support local charities and LGBTQ+ community organisations
• Embrace diversity and difference as a strength

We’re more than a pet care business—we’re a part of the community, and we believe love should be loud, and dogs should be spoiled.